Containers for Change’s Complaints Handling Process is based on the following principles:
- Containers for Change is open to feedback and is committed to resolving complaints
- The Complaints Handling Process will be visible and accessible to all stakeholders
- Each complaint will be address in an objective and unbiased manner
- Your personal information will only be used for the purpose of addressing your complaint. For all other purposes, your information will be actively protected from disclosure, unless you express consent to its use
- Our complaints process will be reviewed regularly to ensure that we are monitoring our performance and continually identifying areas for improvement.
Find the full process here: Complaints Handling Process.